Patient Satisfaction Survey

The experience of our patients means everything to us as an organisation and being able to carefully gauge what our patients think about our services is the best way to approach service development.

We encourage patients to complete a questionnaire asking them about every aspect of their experience of the Britannia Hospital, we take these results very seriously and answer questionnaires individually where requested, acting on all comments where necessary. When indicated as appropriate we will contact you for help with action points.

Complaints

All patients have access to the hospital Complaints Policy. We will endeavour to deal effectively with each complaint at the time the issue arises. Patients can expect to receive written acknowledgment, a full investigation and resolution of their complaint within the defined timescales as indicated within the policy.